SHIPPING & RETURN POLICY
We strive to deliver products purchased from The Lilac Story in excellent condition and in the fastest time possible. Also, for all the purchases, that totals to ₹1500 or more,will be delivered to your doorstep free of cost. A shipping charge of ₹80 will be applicable on delivery for orders within Bangalore and ₹100 for orders pan India for all the orders below ₹1500.
1. If the order is cancelled (before it is shipped), lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
2. If you return an order delivered to you, the shipping charges will also be refunded.
How do I check the status of my order?
You will receive the order confirmation email and sms once you place the order containing the tracking number, using which you will be able to track the order status. Please make sure you leave the correct contact details and email for us to reach out to you. If you fail to receive the order confirmation notification please write to us on support email firstname.lastname@example.org
Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier partner, who is servicing to your location - to accept cash as the payment mode, at the time of delivery. Our courier partners have certain limitations on the payable cash amounts during the delivery; that depends on the destination and if your order value has exceeded its due limit.
How are orders placed on The Lilac Story delivered to me?
All orders placed on our website are dispatched through our courier partners such as Wefast,FedEx, Bluedart, Delhivery Etc.
I have received a partial item/partial order or an Untenanted/Void packet?
Kindly reach out to us for refund or reimbursement within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
1.Please do not use the item for which claim is being raised.
2.You may be required to share information like, short description of the case (A few questions will be asked to help us understand the scenario) and the snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users)
3.The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
1.Failure to provide adequate information about the case.
2.Failure to provide snapshots of the packet and box(if any)
3.If a pilferage delivery was received, pilferage claims must be made the same day.
4.You must not dispose the packaging for at least 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
5.You have raised the complaint after the time period of 48 hours.
6.In case of a component missing from a multi-component item such as plants, planters,seeds etc. then only the exchange return option would be provided on the basis of serviceability and product type.
We do accept payments via UPI, Credit and Debit Cards or through net banking and also via any mobile payment wallets.
For bulk orders or balcony gardening/farming contact us via mail or cell.